We want to know if you’re unhappy about any treatment or service you and your child have received from Alder Hey. Please tell us.
Making a complaint or raising a concern will not adversely affect the treatment and care your child receives.
A complaint can be made by a patient or person affected or likely to be affected by the actions or decisions of Alder Hey.
How to make a complaint
A complaint can also be made by someone acting on the patient’s or person’s behalf, with their consent. To contact the Complaints Team directly:
- Email us at [email protected]
- Complete the form on this page
- Call 0151 252 5161
- Or write to the Complaints Team, Alder Hey Children’s NHS Foundation Trust, Eaton Road, Liverpool L12 2AP
What if I am unhappy with Alder Hey’s response?
We will always do our best to act on what you tell us and make good any shortcomings you feel there are. But if you are still unhappy, the NHS is committed to listening to patients and families who want to complain about a hospital’s decision. The Health Service Ombudsman is responsible for this “second tier” of health-related complaint handling and can be contacted by:
- Email at [email protected]
- Calling the Complaints Helpline at 0345 015 4033
- Writing to the Parliamentary and Health Service Ombudsman, Citygate, Mosley Street, Manchester, M2 3HQ
N | Compass – Liverpool Advocacy Hub – Helping with independent NHS complaints advocacy
Telephone: 0300 3030629
Email: [email protected]
Website: Liverpool Advocacy Hub | n-compass