How to make a complaint at Alder Hey

We want to know if you’re unhappy about any treatment or service you and your child have received from Alder Hey. Please tell us.

Making a complaint or raising a concern will not adversely affect the treatment and care your child receives.

A complaint can be made by a patient or person affected or likely to be affected by the actions or decisions of Alder Hey.

How to make a complaint

A complaint can also be made by someone acting on the patient’s or person’s behalf, with their consent. To contact the Complaints Team directly:

Email us at [email protected]
Complete the form on this page
Call 0151 252 5161
Or write to the Complaints Team, Alder Hey Children’s NHS Foundation Trust, Eaton Road, Liverpool L12 2AP

Name(Required)

First Last

Your child's name(Required)

First Last

Your child's date of birth

Your child's AH number

Email address(Required)

An email address we can get back to you on

Telephone

A telephone number we can contact you on

Service visited

Details of complaint(Required)

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What if I am unhappy with Alder Hey’s response?

We will always do our best to act on what you tell us and make good any shortcomings you feel there are. But if you are still unhappy, the NHS is committed to listening to patients and families who want to complain about a hospital’s decision. The Health Service Ombudsman is responsible for this “second tier” of health-related complaint handling and can be contacted by:

Email at [email protected]
Calling the Complaints Helpline at 0345 015 4033
Writing to the Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP