| Q1 | Content Management System (CMS): • What CMS platform(s) does the Trust currently use for its main public-facing website(s)? • Has the Trust changed CMS provider in the past five years? If so, which CMS was previously in use? |
| A1 | WordPress CMS for current site. Previously was on a custom HTML5 platform powered by Concrete5. Migrated to WordPress for launch of current site in July 2023 |
| Q2 | Website Management and Maintenance: • Which internal teams (and roles) or external suppliers are responsible for managing and updating website content? • Are there any known technical limitations or challenges with the current CMS? |
| A2 | Communications team – specifically Digital Communications Officer and External Communications Manager. No current challenges or issues with CMS. |
| Q3 | Procurement and Planning: • When was the last procurement or renewal process for your CMS undertaken? • Are there plans to upgrade or change the CMS in the next 12–24 months? |
| A3 | Last renewal – January 2025. There are no plans to change or upgrade CMS in the next 12-24 months. |
| Q4 | Costs (if available): • What is the annual budget allocated to CMS licensing and support? • If a migration has taken place recently, what was the total cost of implementation? |
| A4 | The annual budget/cost for CMS licensing, support and hosting is £14,980.00. This includes the cost for licensing, support and hosting of the Trust intranet. |
| Q5 | Accessibility: • Does the Trust have a digital accessibility policy for its website (e.g. WCAG compliance)? • Has the Trust conducted any patient or public user experience testing or feedback surveys relating to its website in the past three years? |
| A5 | Trust accessibility statement can be found on our website – https://www.alderhey.nhs.uk/accessibility/. Public feedback survey was conducted prior to launch of current Trust website. An accessibility audit was conducted on the website in November 2024. |