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Home > Services > Patient Experience

Patient Experience

Our vision at Alder Hey is to create a healthier future for children and young people and one way we do this is through Patient Experience and engagement.

This means taking every opportunity to hear from our children and young people, their siblings, parents, carers and their relatives. We do this with a view to encourage their active participation in shaping the way, we, at Alder Hey improve our services and plans for the future. Our purpose is to involve children, young people and families in decisions about their own care. We seek feedback about their experiences. We include volunteers for extra support and offer a first-class customer service at front of house. Patient Experience are responsible for creating magical seasonal events, involving play, music and arts. We offer support through our chaplaincy and aim to resolve any issues and offer advice through our PALS service.

Would you like to perform at Alder Hey?

Become a part of our vibrant community at Alder Hey! We’re inviting all choirs, performing artists, and entertainers to share your talents and bring a smile to our hospital atrium.

Whether you sing in harmony, dance to the rhythm, or captivate with dramatic performances, this is your chance to shine and uplift spirits.

Please register your interest by filling out the form accessible via the link below.

Join us in creating memorable moments and fostering community bonds. We look forward to showcasing your talent at Alder Hey!

Application to perform at Alder Hey

I agree to the following terms and conditions:



1. Performers will bring own instruments and equipment.

2. Any own electrical items must have been PAT tested within the last 12 months.

3. Due to Health and Safety, and Fire Safety regulations, performers will not exceed more than 20 people. Performers will not block the access to stairwells or lifts during performances.

4. The Trust reserves the right to cancel the performance at any notice. The Trust does not accept any responsibility for the damage or theft of property or personal possessions.

5. The Atrium Space is located within the busy main atrium of the hospital alongside patients with a range of medical conditions and within range of staff meeting rooms. The volume of performance should be carefully considered, and during clinical times will be closely monitored.

6. Visitors can use trusts tables (MAXIMUM OF 3 per event ) but will need to man them for the duration of the visit and will need to help put them away at the end of the visit if required.

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