Alder Hey has been ranked among the very best in the country in the 2024 NHS Children and Young People’s Patient Experience Survey, commissioned by the Care Quality Commission (CQC).
The survey gathered feedback from children, young people, and parents/carers across 120 NHS Trusts, covering ten key areas of care. Alder Hey achieved outstanding results, placing in the top five nationally for every category, as rated by either children and young people or their parents/carers.
Some of the highlights from the survey include:
- 1st place for children and young people when it comes to talking to hospital staff
- 1st place for hospital food
- 1st place for both children and parents in operations and procedures
- 2nd overall in the country as rated by children and young people
- 4th overall as rated by parents and carers
“We are incredibly proud of these results and the recognition they give to the care and compassion shown by our teams every single day. I want to thank every member of staff and all our volunteers for playing a part in this. Well done!”
Pauline Brown, Director of Nursing