Bringing your child into hospital is a terribly worrying time for all parents and carers. We imagine that what you will be seeing and hearing in the news at the moment will only make that worse.
We want to reassure you that we understand. We’ve been shocked and upset by this news too. Everyone has, across the NHS.
If you have a child in our care right now and you have questions about that care, please talk to us about it. We will listen to you and explain what we are doing as best we can to make you feel reassured. That is part of our job.
You can also raise any concerns you might have with our Patient Advice and Liaison Service (PALS). You can do this online, by phone on 0151 252 5161, or in person by visiting the PALS team in their office near WH Smith in the hospital atrium, 9am to 5pm, Monday to Friday.
These crimes were the actions of one person, but they are a shocking reminder of how important it is for everyone in the NHS to listen carefully to the concerns of the people in our care, their families and the colleagues we work with, day in and day out. At Alder Hey, we’re committed to doing this, because the safety of the children and young people in our care is our first priority.