Share your experience
We work hard to make your visit to Alder Hey as positive as possible and it’s important to us to get your opinion about the things we’re doing right, as well as the things you think need improving.
You can tell us about your experience in a number of ways. The easiest way is to:
Results from the Friends and Family tests will be available on the Alder Hey NHS Choices website.
The Friends and Family Test is a national NHS survey and replaces our previous feedback survey. You can still read comments and our responses from this survey at the bottom of this page.
If you want to leave a message of thanks
If you have a query or a concern – PALS (Patient Advice Liaison Service)
PALS is the Patient Advice and Liaison Service. It’s here to help sort out questions and concerns you may have.
PALS also helps the NHS to improve services by listening to what matters to patients and their families and making changes, when appropriate. PALS will also advise you about making a complaint and refer you to the Complaints Service.
Our PALS Concern and Complaints leaflet will provide you with more information about the service and useful contact numbers for you to use.
Please speak to our PALS team about any concern you want to discuss. You can visit them in the Alder Hey in the Park atrium near the treehouse from 9am to 4pm, Monday to Friday.
Or you can:
- Email firstname.lastname@example.org
- Call 0151 252 5374 or 0151 252 5161
- Write to PALS, Alder Hey Children’s NHS Foundation Trust, Eaton Road, Liverpool L12 2AP
If the team are helping other families you may need to leave a voicemail. We will return your call as soon as we are able to.
If you wish to make a complaint, then you can contact our Complaints Service directly.