Facilities at Alder Hey
Alder Hey offers a wide range of free services to make things a little easier for families. Staff and volunteers are on hand to help out and the main reception desk in the atrium can help with any questions.
You might also be interested to find out about:
Alder Hey Children’s Charity
Our Charity has already raised over £20m in vital funding to support Alder Hey in the Park, but still needs your support to make Alder Hey a truly world-class hospital for the 270,000 patients and families we see every year.
Call in to see them in the atrium and find out about fundraising opportunities, make a donation or buy charity gifts.
Baby change and breastfeeding
Toilets and baby change rooms are located in the atrium and there are toilets on wards; patient bedrooms have en-suite facilities.
We have a breastfeeding facilities in the atrium and on each floor.
Facilities for people with disabilities
- We have accessible disabled toilets throughout the hospital
- All reception desks in the hospital have a hearing loop
- There are disabled car parking spaces available on every floor of the multi-storey car park, and space for high-sided vehicles in our Emergency Department short-stay car park.
We have Changing Places toilets:
- Ground floor: located with the main toilet facilities in the atrium, next to the public seating area of the Treetops restaurant
- First floor: located in Outpatients (accessed by lift or stairs behind Costa Coffee); turn left at the top of the stairs/as you come out of the lift. The Changing Places facility can be found along the long corridor, just beyond the outpatients waiting area 1.2.
We think it’s vital that our families have access to fresh fruit and vegetables during their treatment here. The Barrow, a joint venture between Alder Hey and the the Liverpool Taste for Health Scheme, sells produce at competitive prices and visits every Monday, Tuesday and Thursday from 10am to 2.00pm.
You can find the fruit barrow near the Emergency Department entrance to the atrium.
A free cash machine is available in the atrium. If the machine is unavailable, there are machines at the Sainsburys supermarket across East Prescot Road.
In the atrium near the car park entrance, the cash office can help with queries about travel expenses and can provide loose change. It’s also the place to go if you know you’re going to be a frequent visitor – you can buy a discounted parking pass: ten visits for only £10, half the usual price.
Food and drink
The restaurant serves teas and coffees, hot and cold breakfasts, lunches and dinners from 8am each day (8.30am at weekends) and a range of fresh snacks, salads and sandwiches throughout the day. There are vending machines available 24 hours a day.
The Treetops restaurant in the hospital atrium serves a vegetarian food option every day that may provide a suitable alternative for some families. In addition, Halal and Kosher food options are available (frozen Hermolis preferably requested in advance). Disposable cutlery is available for all visitors in the restaurant and disposable crockery can be requested. A variety of food options are also available on in-patient wards where your dietary needs and menu options can be discussed with your ward chef.
The atrium also has a Baguette Co, Costa Coffee and WH Smith.
The outpatient department garden is accessed from the atrium and is great for young people to explore and get some fresh air before or after an appointment. There are also quiet areas to sit and watch a special TV screen.
The pharmacy is in the corner of the atrium, near the East Prescot Road entrance.
Free wifi is available to patients and visitors.