PALS
The Trust aims to make sure that you and your child receive the best possible care and attention.When your child attends a clinic or comes to stay in hospital it can be a worrying time for all of the family. We understand that at times it can be confusing trying to work out who to talk to.
If you have concerns or questions
Please speak to a member of the ward or clinic staff if you or your child:
- have any queries
- are unhappy or concerned with any aspect of the Trust services.
Very often our staff can deal with your enquiry straight away,
If you feel they cannot help or you do not wish to speak to them you can contact Patient Advice and Liaison Service (PALS).
What is PALS?
PALS is a free and confidential service provided by the Trust. PALS aims to help and support patients, parents and carers.
PALS aims to support patients ,parents and carers and will:
- help answer your questions about the Trust and your child’s care
- offer advice and support if you feel things have gone wrong
- respond to your concerns and problems
- aim to propose resolutions to meet the needs of patients, parents and carers
- listen to your suggestions for improving our services
- provide information and advice on Trust services
- inform you of the Trust complaints procedure and where you can get independent complaints advice and support
- help the organisation learn from patient experiences and comments
- aim to provide impartial information on a range of issue of concern to patient, parents and carers.
How to access PALS
You can:
· telephone PALS on their direct number
· telephone the Alder Hey main telephone number and ask for PALS
· e-mail PALS
· ask a member of staff to contact PALS on your behalf
· call into the PALS office on the ground floor of
· complete a PALS feedback card
· request PALS come to see you on the ward or at a clinic
· ask PALS to see you elsewhere, if appropriate.
PALS contact details
Office hours: Monday to Friday
9.00 am to 4.30 pm
Direct telephone numbers: 0151 252 5374 /5161
Via Hospital main number 0151 228 4811 and ask for ext. 2374
Out of hours: Please leave a message on the answer phone.
We will return your call as soon as possible.
E-mail: PALS@alderhey.nhs.uk
Web site: www.alderhey.nhs.uk
By Post PALS Office
Alder Hey Children’s
Patient safety is paramount at Alder Hey Children’s NHS Foundation Trust and we are dedicated to providing high quality care to ensure the highest standards of patient safety. In February, we were delighted to achieve the highest standard of risk control for our clinical services, as measured by the NHS Litigation Authority.
To further demonstrate our commitment to patient safety, Alder Hey has signed up to a national safety initiative in England called ‘Patient Safety First’. This initiative is jointly sponsored by the National Patient Safety Agency, the Health Foundation and NHS Institute for Innovation and Improvement. The two main objectives of this initiative are:
• To establish an NHS where there is no ‘avoidable deaths’ and no ’avoidable harm’ to patients.
• To ensure the safety of patients’ is everyone’s highest priority.
Our pledge to put patient safety at the heart of what we do is underlined in our strategic aims:
• Safety is a fundamental part of clinical excellence.
• Safety is a fundamental part of the positive experience for patients and families.
• We aim to be the provider of first choice because of our commitment to quality and safety.
• We will continue to support safety through research and innovation.
• We will not compromise safety; improvements to our financial strength will be invested in safety.
• We will ensure that our staff have the right skills, motivation and leadership for safety.
• Safety will be at the forefront of the designs for our new Children’s Health Park
The Patient Safety First Team at Alder Hey is celebrating the 2nd National Patient Safety First Week from 15th to 21st November 2010. Various activities for staff and visitors have been organised while visitors will be encouraged to take part in a short survey or provide valuable suggestions on how Alder Hey can continue to ensure the highest levels of patient safety for all.
