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Chief Inspector Of Hospitals Asks People To Tell Him About The Care Provided By Alder Hey

Care Quality CommissionEngland’s new Chief Inspector of Hospitals is inviting members of the public to tell his inspection panel what they think of the services provided by Alder Hey Children’s NHS Foundation Trust.

Their views and experiences will help inspectors decide what to look at when they inspect the trust in May.

Alder Hey Children’s NHS Foundation Trust is among the first to be inspected and given an overall rating under radical changes which have been introduced by CQC. The formal inspection of will start on Tuesday 20 May.

The Chief Inspector of Hospitals, Professor Sir Mike Richards, announced last year that he will lead significantly larger inspection teams than before, headed up by clinical and other experts including trained members of the public.

To ensure the views of patients and the local community are properly heard, the inspectors will be holding two listening events at 6.30pm on Tuesday 20 May:

  • Tuesday 20 May 6:30pm – Blackburne House, Blackburne Place, Liverpool, L8 7PE
  • Tuesday 20 May 6:30pm – Chester Town Hall, Northgate Street, Chester, CH1 2HJ

People are being encouraged to attend the listening events to find out more about the inspection process, to tell the team about their experiences of care and to say where they would like to see improvements made in the future.

Sir Mike said: “The new inspections are designed to provide people with a clear picture of the quality of the services in their local hospital, exposing poor or mediocre care as well as highlighting the many hospitals providing good and excellent care.

“We know there is too much variation in quality – these new in-depth inspections will allow us to get a much more detailed picture of care in hospitals than ever before.

“Of course we will be talking to doctors and nurses, hospital managers and patients in the hospitals. But it is vital that we also hear the views of the people who have had care at these hospitals, or anyone who wants to share information with us. This will help us plan our inspection, and so help us focus on the things that really matter to people who depend on this service.

“This is your opportunity to tell me and my team what you think, and make a difference to the NHS services in the local area.”

Sir Mike’s inspection team is expected to look in detail at key service areas.

A full report of the inspectors’ findings will be published by the Care Quality Commission later in the year. The trust will be one of the first to be given one of the following ratings: Outstanding, Good, Requiring improvement, Inadequate.

Attending a listening event

Please register on the CQC website or call 03000 61 61 61 if you’d like to attend. This will help the CQC to plan the event, but you are free to turn up on the evening even if you haven’t registered.

If you are unable to attend the listening event but would like to give your views you can do this:

Share your feedback on this website

If you would like to tell Alder Hey about your visit, a recently launched service on this website allows you to let staff know what you thought.

We will send your feedback to the manager of the area in question and we’ll aim to publish a response on the site within 48 hours.

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