Alder Hey hosts special national Patient Experience event
Alder Hey Children’s Hospital yesterday hosted a special national event to celebrate the very best experiences of care for children and young people. The Patient Experience Network, working in partnership with NHS England, chose Alder Hey as the venue for their best practice event, ‘Celebrating the Best of Children and Young People’s Experience’.
The event provided an invaluable opportunity for health professionals from across the country to learn more about the priorities of children and young people receiving care. Amongst the speakers was Maggie Atkinson (Children’s Commissioner for England), representatives of RCPCH Youth Forum and Anthony Birch (Ambassador for the Children’s Heart Federation).
As a leading children’s hospital, patient experience plays a huge role at Alder Hey where over 270,000 children and young people are treated each year. Alder Hey is the first ‘Investing in Children’ hospital in the UK and has in place a number of activities which patients can enjoy including an award-winning arts programme. Alder Hey Arts involves music therapy, dance programmes, storytelling and animation projects.
Last year, the hospital was recognised at the Patient Experience Network National Awards (PENNA) which aim to promote excellence in patient experience. Over 240 hospitals entered the awards with 42 shortlisted across 8 different categories. Shortlisted in four separate categories, Alder Hey was announced as a winner in the ‘Support for Caregivers, Staff and Family’ category and a runner up in the ’Access to Information’ category, before being announced as the ‘Overall Winner’. These fantastic achievements made Alder Hey the perfect choice for the Patient Experience Network Event to take place.
Gill Core, Alder Hey Director of Nursing said: “We are delighted and incredibly proud that the Patient Experience Network chose Alder Hey as the venue for such a prestigious and important event for children and young people. Alder Hey’s involvement in this year’s event is testament to the fantastic work taking place at Alder Hey every day. Following our success at last year’s Patient Experience Network Awards, this is another great opportunity for us to showcase some of that work.”
Kath Evans, Head of Patient Experience for NHS England used Twitter to send event updates during the day and afterwards tweeted “What an amazing team you have at Alder Hey co-creating and delivering world class experiences for children, young people and families. Thank you!”