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A letter from Louise Shepherd, Chief Executive

welcome_alder_heyDear parent/carer

Following media coverage today relating to a press release sent out this morning by one of our regulators, the Care Quality Commission (CQC), we would like to send out a strong message of reassurance to our patients and families.

The release by the CQC announced its next wave of hospital inspections. While Alder Hey is not on the list for inspections, we have attracted media attention today because we appeared in a list of trusts which the CQC’s new monitoring process has identified as ‘Band One’ for highest risk.

We are extremely disappointed and surprised to have been included in the Band One list. We believe that the information published today is inaccurate and misleading, and we are seeking urgent clarification from the CQC. We have issued a strong statement to media to explain this very clearly.

Please be assured that the CQC has confirmed to us today that there are no concerns in relation to patient safety at Alder Hey.

The CQC’s most recent inspection of Alder Hey took place in January 2013 and found us to be fully compliant. Today’s report raises no issues with patient safety, patient satisfaction or quality of care.

Rather, the three issues raised from 150 indicators relate to:

  • Data quality within Trust information supplied to the Health and Social Care Information Centre
  • Room for improvement in communication between staff and managers (based on the 2012 staff survey)
  • Two concerns raised by members of staff in the last year

We will continue to pursue this issue with the CQC at the highest level. In the meantime, if any of you have concerns please contact our PALS office on 0151 252 5161.

Louise Shepherd
Chief Executive

Your comments

  • I am really surprized at todays announcement. My child was under Alder Hey for 17 years and received what only can be described as exemplary care and support

  • I have been bringing children to Alder Hey school Mon-Fri for years and the staff I have met there and in the hospital wings are wonderful-all of them.
    The report in the guardian has to be wrong.

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