You're welcome

All young people are entitled to receive appropriate health care wherever they access it. The You’re Welcome quality criteria lay out principles that will help health services – both in the community and in hospitals – to ‘get it right’ and become young-people friendly.

The quality criteria cover ten topic areas:

Accessibility
Publicity
Confidentiality and consent
The environment
Staff training, skills, attitudes and values
Joined-up working
Monitoring and evaluation, and involvement of young people
Health issues for adolescents
Sexual and reproductive health services
Child and Adolescent Mental Health Services (CAMHS)

Why is You’re Welcome important?

The You’re Welcome quality criteria aim to improve acceptability, accessibility and quality of services for young people and therefore choice. You’re Welcome has been included in the NHS Operating Framework for 2009/2010 and highlighted in DH/DCSF Healthy lives, brighter futures, the government strategy for children and young people’s health.

The You’re Welcome quality criteria support the implementation of Standard 4 and 9 of the National Service Framework for Children, Young People and Maternity Services and build on the Royal College of General Practitioners’ initiative, Getting it Right for Teenagers in Your Practice, which has been supported by the Department for Children, Schools and Families’ (DCSF), Teenage Pregnancy Unit (TPU) and the Department of Health (DH). In addition, You’re Welcome quality criteria correspond to a number of public service agreements (PSAs).

What is Alder Hey doing?

Asking our staff to evaluate themselves against the quality criteria
Asking our patients what they think about the areas covered by the quality criteria
Using the national paediatric toolkit and Fabio the Frog!
Working with the Department of Health to get it right

Journey for Services 2009/10 (1.1Mb)

You're welcome - quality criteria (2Mb)

You're welcome - self-assessment toolkit (5.7Mb)

For more information contact Liz MacArthur on ext 2003